At DigiFiler ("we", "our", "us"), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it and the choices you have when you use our website and services.
1Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website and services.
Information you provide
- Contact details such as your name, phone number, email address and company name.
- Business information such as your NTN/STRN, FBR registration details and system information needed to deliver integration services.
- Messages, enquiries and any other information you choose to share with us.
Information collected automatically
- Device and browser information, IP address and pages visited.
- Cookies and similar technologies used to improve site performance.
2How We Use Your Information
- To respond to enquiries and provide free consultations.
- To deliver, maintain and support our FBR integration, ERP and digital services.
- To send service updates, invoices and important notices about FBR regulations.
- To improve our website, services and customer experience.
- To comply with legal and regulatory obligations.
3Sharing of Information
We do not sell or rent your personal information. We only share it in the following cases:
- With FBR / PRAL — invoice and business data transmitted as required to deliver digital invoicing integration.
- Service providers — trusted partners such as hosting and email providers who help us operate, bound by confidentiality obligations.
- Legal requirements — when required by law, regulation or valid legal process.
4Data Security
We use appropriate technical and organisational measures — including encrypted connections, access controls and secure hosting — to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
5Data Retention
We retain personal and business information only for as long as necessary to provide our services, meet our contractual commitments and comply with applicable tax and legal record-keeping requirements.
6Cookies
Our website uses cookies to remember preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; some features may not work properly if cookies are disabled.
7Your Rights
Subject to applicable law, you may request to access, correct or delete the personal information we hold about you, or object to certain processing. To make a request, contact us using the details below.
8Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.
9Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at info@digifiler.pk or +92 000 0000000.